This Privacy Policy explains how Rubbish Clearance Queen's Park collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals using our rubbish clearance and related services within the Queen's Park area and any person who contacts us to request a quote, make a booking, or ask a question about our services.
We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. We act as the data controller for the personal data described in this Privacy Policy.
We collect and process different types of personal data depending on how you interact with us and which services you use.
The categories of personal data we may collect include:
Identification and contact information such as your name, address, email address, telephone number and, where relevant, your business or company name and job title.
Service and booking information such as property access details that you provide, preferred dates and times for collections, details of items to be removed, photographs you choose to send to help us provide a quote, and notes relevant to the completion of the service.
Payment and transaction information such as payment method, partial card information as processed by our payment providers, billing address, amount paid, invoice details and records of refunds or disputes. We do not store full card numbers or security codes.
Communication data such as email correspondence, texts, call notes, complaints, feedback and any other information you choose to provide when you contact us.
Technical and usage information where you interact with our websites or online tools, such as your IP address, device details, browser type, and information about how you navigate our site. This may be collected using cookies or similar technologies, where permitted by law and your browser settings.
We collect personal data directly from you when you contact us by phone, email, online form, messaging service or in person, when you request a quote, make a booking, or otherwise use our services.
We may also receive personal data from third parties such as online advertising platforms, comparison sites, business partners, payment service providers and review platforms, where you have given them permission to share your details with us.
We only process personal data where we have a lawful basis under data protection law. Depending on the situation, this may include:
Contract. We process your data to provide you with a quote, to take steps at your request before entering into a contract, and to perform our contract with you. This includes arranging and delivering rubbish clearance services, taking payment and dealing with queries related to your booking.
Legal obligation. We may process your data where necessary to comply with legal and regulatory obligations, including accounting, tax, waste transfer and duty of care requirements, and to respond to lawful requests from authorities.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, preventing fraud and misuse of our services, and keeping basic records of past customers for reasonable periods.
Consent. In some cases, we rely on your consent, for example for certain types of marketing communications that are not covered by our legitimate interests. Where we rely on consent, you can withdraw it at any time using the contact details in this Privacy Policy.
We use your personal data for the following purposes:
To provide quotes, confirm bookings, schedule collections and deliver rubbish clearance and related services at your property or premises.
To process payments, issue invoices and receipts, and manage any refunds, disputes or queries about charges.
To communicate with you about your booking, including confirmations, changes, delays or follow up messages relating to completed work.
To handle complaints, resolve problems, respond to enquiries and provide general customer support.
To maintain accurate internal records of work carried out, waste movements where required, and financial transactions.
To improve our services, including reviewing feedback and communication records, monitoring service quality and training our staff.
To send occasional marketing or service updates where permitted by law and where you have not opted out.
To protect our business and our customers, including preventing fraud, misuse of our services, and enforcing our terms.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.
These third parties may include:
Payment processors who handle card payments and other transactions on our behalf.
IT and communication service providers who supply systems for email, telephony, booking management, data storage and website hosting.
Professional advisers such as accountants, auditors or legal advisers where necessary for compliance, legal claims or regulatory requirements.
Waste transfer facilities and contractors where data must be shared to meet legal duty of care or to complete a service you have requested.
Regulators, law enforcement bodies or other authorities where we are required to disclose information by law or to protect our rights and the rights of others.
When we use third party service providers acting as data processors, they are only allowed to process your personal data in accordance with our instructions, must keep it secure, and are not permitted to use it for their own purposes.
We keep personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected and to meet any legal, accounting or reporting obligations.
The exact retention period varies depending on the type of data and the relevant legal requirements, but in general:
Booking and service records are usually kept for up to six years after the end of the financial year in which the service was provided, to comply with accounting and tax obligations and for the establishment, exercise or defence of legal claims.
Communication records and enquiries that do not lead to a booking may be kept for a shorter period, typically up to two years, unless needed for ongoing matters.
Marketing preferences and basic contact details may be kept until you opt out or object, after which we will retain only the minimum information necessary to record and respect your preference.
When personal data is no longer needed, it will be securely deleted, anonymised or destroyed.
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those staff and contractors who need it for their work, using secure systems and ensuring that our processors follow suitable security standards.
If you are a customer or prospective customer in the Queen's Park area, you have a number of rights under data protection law in relation to your personal data.
Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and obtain a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no good reason for us to continue processing it.
Object to the processing of your personal data where we rely on legitimate interests, including for direct marketing.
Request restriction of processing of your personal data in certain circumstances.
Request the transfer of your personal data to you or to a third party where this is technically feasible and applicable.
Withdraw consent where we rely on your consent to process your personal data. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdraw it.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns.
Where we use service providers or systems located outside the United Kingdom, your personal data may be transferred internationally. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your data in line with UK data protection law.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The updated version will apply from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we handle personal data.
If you have any questions about this Privacy Policy, how we use your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our website or any communication you have received from us. Please include enough information for us to identify you and respond to your request.
GDPR-compliant privacy policy for Rubbish Clearance Queen's Park customers, explaining what data we collect, why we collect it, how long we keep it, and your rights.
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