These Terms and Conditions set out the basis on which Rubbish Clearance Queen's Park provides rubbish clearance and waste collection services. By making a booking, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.
You should read these terms carefully before using our services. If you do not agree with any part of these terms, you should not proceed with a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Service means any rubbish clearance, waste collection, removal, loading, transportation or related activity carried out by us.
Customer or you means the person, firm, company or organisation requesting the Service.
We, us or our means Rubbish Clearance Queen's Park, being the provider of the Service.
Site means the property, premises, land or location where the Service is to be carried out.
Waste means any rubbish, refuse, junk, household waste, commercial waste or other materials agreed to be removed by us.
We provide a rubbish clearance and waste collection service which typically includes attending the Site, loading Waste into our vehicle and transporting it for lawful disposal or recycling. The exact scope of the Service will be as agreed with you at the time of booking or as updated by mutual agreement prior to work commencing.
We reserve the right to refuse to remove any items that, in our reasonable opinion, are hazardous, unsafe, prohibited by law, or not in line with the agreed Service. This may include, but is not limited to, certain chemicals, asbestos, medical waste, gas cylinders and other regulated materials.
Our Service does not include deep cleaning, repair works, dismantling of structures beyond basic disassembly, or any work that is unsafe or outside our reasonable expertise. Any additional services requested that fall outside the original scope may be subject to additional charges.
You may request a booking by telephone, email, online enquiry, or any other communication method we make available. All bookings are subject to availability and our acceptance.
When you make a booking, you will be asked to provide accurate information, including the type and approximate volume or weight of Waste, the location of the Site, access details, and any relevant restrictions such as parking limitations. You are responsible for ensuring that all information provided is complete and correct.
Based on the information you provide, we may give you an initial quotation or an estimated price. This is typically subject to an on-site assessment by our operatives upon arrival. If the actual Waste, access conditions, or required work differ significantly from the details supplied, we reserve the right to revise the quotation before commencing the Service.
A booking is only confirmed when we have accepted it and provided you with confirmation, which may be verbal or written. We may decline a booking at our discretion.
You must ensure that we are given safe and reasonable access to the Site at the agreed date and time. This includes providing any necessary entry codes, keys, permits, or authorisations required to enter the premises or use parking facilities.
You must inform us in advance of any access issues, such as stairs, narrow doorways, limited parking, or time restrictions. If we are unable to carry out the Service due to inadequate access or restrictions that you did not disclose, we may charge a call-out fee or any reasonable costs incurred.
The Site must be safe and free from foreseeable hazards for our operatives. If our team considers that the Site presents a health or safety risk, we may suspend or cancel the Service until the issue is resolved. We are under no obligation to work in unsafe conditions.
You are responsible for ensuring that you have the authority to allow us to remove Waste from the Site. If you are not the owner of the property, you warrant that you have the necessary permission from the owner or occupier to authorise the Service.
You agree not to include in the Waste any hazardous or prohibited materials unless previously disclosed and specifically agreed in writing. You must advise us if any items may contain substances that are regulated or require special handling.
Where practical, Waste should be clearly identified and accessible. If it is not clear which items are to be removed, you must be present or have a representative available at the Site to direct our operatives. We are not responsible for removing the wrong items if the instructions given are unclear or inaccurate.
Prices for our rubbish clearance and waste collection services may be based on factors including, but not limited to, the volume of Waste, weight, type of materials, labour time, access difficulty, and disposal fees. Prices may also reflect regional variations in disposal and recycling charges.
Any quotation we provide before inspection of the Waste is an estimate only, based on the information you supply. The final price will be confirmed once our team has inspected the Waste and assessed the work required at the Site.
If the actual Waste or work required is significantly different from what was described at the time of booking, we may adjust the price accordingly. You will be informed of any change in price before we commence the Service. If you do not accept the revised price, you may cancel the Service, although a call-out or cancellation charge may apply if we have already attended the Site.
Unless otherwise agreed in writing, payment is due in full upon completion of the Service on the day of collection. We accept payment by methods that we specify from time to time, which may include cash, card payments, or bank transfer.
We reserve the right to require a deposit or full payment in advance for certain bookings, including high-value collections, commercial jobs, or work scheduled outside normal operating hours.
If payment is not received on completion, we may charge interest on overdue amounts at the statutory rate permitted under UK law, as well as any reasonable costs incurred in recovering the debt, including legal fees and collection agency charges.
For business customers, invoices issued are payable within the period stated on the invoice. Failure to pay on time may result in suspension of further services and the application of late payment charges.
You may cancel or amend your booking by contacting us as soon as possible before the scheduled Service time. Any cancellation or amendment is only effective when received and acknowledged by us.
If you cancel with sufficient notice, we will generally not charge a cancellation fee. However, we reserve the right to charge a reasonable cancellation fee if you cancel or significantly amend your booking with short notice, typically within 24 hours of the scheduled Service time, or after our team has already been dispatched.
If we arrive at the Site at the agreed time and are unable to carry out the Service due to circumstances within your control, such as lack of access or your failure to attend where necessary, we may charge a call-out fee or a percentage of the quoted price.
We may cancel or reschedule a booking if we are unable to perform the Service due to events outside our reasonable control, such as severe weather, vehicle breakdown, accidents, road closures, or staff illness. In such cases, we will seek to rearrange the Service as soon as reasonably practicable and will not be liable for any losses arising from the delay or cancellation.
All Waste collected by us is handled, transported and disposed of in accordance with applicable UK waste management laws and regulations. We aim to reuse, recycle, or recover materials wherever practicable, subject to local facilities and legal requirements.
You confirm that the Waste we collect does not include items that are illegal to possess or dispose of, and that you have the right to transfer the Waste to us. If we discover that any Waste breaches these assurances, we may refuse to collect it, or if already collected, we may return it or notify the appropriate authorities as required by law.
We will issue, where applicable, any necessary waste transfer documentation as required under UK waste regulations. You agree to retain your copy of any such document for your own records in accordance with legal requirements.
We will exercise reasonable care and skill in providing the Service. However, we shall not be liable for any loss, damage, cost, or expense that is not a foreseeable result of our breach of these Terms and Conditions or our negligence.
Our liability for damage to property arising directly from our negligence will be limited to the reasonable cost of repair or replacement, taking into account the age and condition of the property. You must notify us in writing of any alleged damage as soon as reasonably practicable and in any event within 7 days of completion of the Service, providing reasonable evidence of the damage.
We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of goodwill, whether arising in contract, tort, or otherwise.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.
If you are a business customer, our total aggregate liability to you in respect of all claims arising out of or in connection with the Service shall not exceed the total price paid or payable for the specific Service giving rise to the claim.
We maintain appropriate insurance cover in relation to our rubbish clearance and waste collection activities, including public liability insurance to a level we consider reasonably adequate for the nature of our operations.
Details of our insurance cover are available on request. You are responsible for arranging any additional insurance you consider necessary for your own protection or that of your property.
If you are dissatisfied with any aspect of our Service, you should contact us as soon as possible, providing full details of your concerns. We will investigate the matter and aim to respond within a reasonable time.
We may request further information or evidence from you in order to assess your complaint. Where we are found to be at fault, we will seek to resolve the matter by providing an appropriate remedy, which may include rectifying the issue, providing a partial refund, or other suitable action.
Any logos, trade names, and branding used in connection with Rubbish Clearance Queen's Park are our property or used under licence. You may not reproduce, copy, or use our branding for any purpose without our prior written consent.
We collect and process personal information in the course of providing our rubbish clearance and waste collection services. This may include your name, contact details, address, and payment information.
We will use your personal information only as necessary to manage your booking, deliver the Service, handle payments, respond to enquiries, and comply with our legal obligations. We will take reasonable steps to protect your data and will not sell your personal information to third parties.
Where we use third-party service providers, such as payment processors, we will ensure that they are subject to appropriate data protection obligations. By using our services, you consent to our handling of your personal information in accordance with applicable UK data protection laws.
We shall not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, war, civil unrest, strikes, lockouts, industrial disputes, acts of government or public authorities, or failure of utilities or transport networks.
Where a force majeure event occurs, we will notify you as soon as reasonably practicable and will take reasonable steps to minimise the impact on the Service.
We may update or revise these Terms and Conditions from time to time. Any changes will take effect for new bookings made after the updated terms are published or otherwise communicated to you.
The Terms and Conditions that apply to your booking will be those in force at the time your booking is confirmed, unless a change is required by law or regulation.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.
By proceeding with a booking or using our rubbish clearance and waste collection services, you confirm that you have read, understood and agree to these Terms and Conditions.
Read the full terms and conditions for using Rubbish Clearance Queen's Park rubbish removal and waste collection services, including booking, payments, cancellations, liability, and compliance with UK waste regulations.
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